Where Mainsail ERP fits

The same platform, seen from the four roles that use it every day, plus the two operating models we see most often in cross-border teams.

Listing operators

Teams publishing hundreds of SKUs a week across marketplaces

Each marketplace has its own fields, price review and rejection reasons, so listing work is done in several back offices at once.

Pending queues per platform, bulk repricing and stock edits, publish task queues, and review results returning to the same table.

Buyers deciding which products are worth listing

Selection happens in spreadsheets, so capture price, rating, review count and category never sit next to the listing decision.

A sourcing library with capture price and marked-up price, AI retouching, blacklist interception and one-click push into a store queue.

Fulfilment teams handling daily orders, returns and refunds

Order status lives on the marketplace, procurement status lives with the buyer, and after-sales lives in chat.

One workspace where order, procurement status, tracking, return and refund all hang off the same order record.

Buyers and finance closing the books each cycle

Statements are assembled by hand, and nobody can say who confirmed which amount and when.

Statements generated per cycle with receivable, settled amount, approver and timestamp, downloadable for cross-checking.

Organisations running many stores under one entity

Store data blends together, and staff can see accounts they should not.

Organisation-scoped data with role-based menus, member management and searchable operation logs.

Teams exposed to trademark takedowns and account suspension

Infringement surfaces only after a takedown, when the listing and the inventory behind it are already lost.

Scheduled TRO patrol with title and image risk, matched keywords, a risk score and inline takedown.

Cross-border operations differ by category and by marketplace mix. Describe your setup and we will map it against the platform.